Hospital comparison

Wing Memorial Hospital And Medical Center in Palmer, (MA) Massachusetts

General informationQuality scoresSurvey resultsMedicare statsMortality rates
Address 40 WRIGHT STREET
Palmer MA, 01069
Phone (413) 283-7651
County Hampden
Type & Ownership Acute Care Hospital
Voluntary non-profit - Other
Emergency? Yes

General informationQuality scoresSurvey resultsMedicare statsMortality rates
Heart Attack Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD) 1 100% 1 87% 87% 100%
Patients Given Aspirin at Arrival 26 92% 97% 93% 100%
Patients Given Aspirin at Discharge 18 89% 1 97% 91% 100%
Patients Given Beta Blocker at Arrival 33 97% 96% 89% 100%
Patients Given Beta Blocker at Discharge 23 96% 1 97% 91% 100%
Patients Given Smoking Cessation Advice/Counseling 5 80% 1 92% 92% 100%
Heart Failure Patients Given ACE Inhibitor or ARB for Left Ventricular Systolic Dysfunction (LVSD) 15 87% 1 87% 85% 100%
Patients Given an Evaluation of Left Ventricular Systolic (LVS) Function 100 92% 93% 86% 100%
Patients Given Discharge Instructions 81 64% 74% 68% 96%
Patients Given Smoking Cessation Advice/Counseling 9 89% 1 91% 88% 100%
Pneumonia Patients Assessed and Given Influenza Vaccination 30 100% 81% 75% 98%
Patients Assessed and Given Pneumococcal Vaccination 97 92% 82% 77% 96%
Patients Given Initial Antibiotic(s) within 6 Hours After Arrival 45 87% 94% 93% 100%
Patients Given Oxygenation Assessment 122 99% 100% 99% 100%
Patients Given Smoking Cessation Advice/Counseling 39 79% 88% 85% 100%
Patients Given the Most Appropriate Initial Antibiotic(s) 52 83% 89% 87% 97%
Patients Whose Initial Emergency Room Blood Culture Was Performed Prior To The Administration Of The First Hospital Dose Of Antibiotics 102 89% 89% 90% 100%
Surgical Infection Prevention Patients Who Received Preventative Antibiotic(s) One Hour Before Incision 26 62% 90% 83% 97%
Patients Who Received the Appropriate Preventative Antibiotic(s) for Their Surgery 24 88% 1 93% 90% 99%
Patients Who Received Treatment To Prevent Blood Clots Within 24 Hours Before or After Selected Surgeries to Prevent Blood Clots 28 64% 87% 76% 95%
Patients Whose Doctors Ordered Treatments to Prevent Blood Clots (Venous Thromboembolism) For Certain Types of Surgeries 28 64% 89% 80% 97%
Patients Whose Preventative Antibiotic(s) are Stopped Within 24 hours After Surgery 24 67% 1 86% 80% 97%

General informationQuality scoresSurvey resultsMedicare statsMortality rates
Question/Answer (33% of more than 300 responded)
%
State %
US %
How do patients rate the hospital overall?
Patients who gave a rating of 6 or lower (low) 9% 9% 11%
Patients who gave a rating of 7 or 8 (medium) 32% 27% 26%
Patients who gave a rating of 9 or 10 (high) 59% 64% 63%
How often did doctors communicate well with patients?
Doctors always communicated well 76% 79% 79%
Doctors sometimes or never communicated well 4% 5% 5%
Doctors usually communicated well 20% 16% 16%
How often did nurses communicate well with patients?
Nurses always communicated well 74% 75% 73%
Nurses sometimes or never communicated well 5% 5% 6%
Nurses usually communicated well 21% 20% 21%
How often did patients receive help quickly from hospital staff?
Patients always received help as soon as they wanted 56% 60% 60%
Patients sometimes or never received help as soon as they wanted 12% 12% 12%
Patients usually received help as soon as they wanted 32% 28% 28%
How often did staff explain about medicines before giving them to patients?
Staff always explained 57% 59% 58%
Staff sometimes or never explained 22% 22% 24%
Staff usually explained 21% 19% 18%
How often was patients' pain well controlled?
Pain was always well controlled 68% 68% 67%
Pain was sometimes or never well controlled 5% 7% 8%
Pain was usually well controlled 27% 25% 25%
How often was the area around patients' rooms kept quiet at night?
Always quiet at night 43% 48% 54%
Sometimes or never quiet at night 16% 18% 14%
Usually quiet at night 41% 34% 32%
How often were the patients' rooms and bathrooms kept clean?
Room was always clean 68% 68% 68%
Room was sometimes or never clean 9% 10% 11%
Room was usually clean 23% 22% 21%
Were patients given information about what to do during their recovery at home?
No, staff did not give patients this information 15% 16% 21%
Yes, staff did give patients this information 85% 84% 79%
Would patients recommend the hospital to friends and family?
NO, patients would not recommend the hospital (they probably would not or definitely would not recommend it) 5% 5% 6%
YES, patients would definitely recommend the hospital 68% 71% 68%
YES, patients would probably recommend the hospital 27% 24% 26%

General informationQuality scoresSurvey resultsMedicare statsMortality rates
Diagnosis related group
Avg. payment
# of cases
State payments
State # of cases
US payments
US # of cases
Chronic Lung Disease $4,715 75 $5,224 - $6,055 9,685 $4,524 - $5,484 374,599
Pneumonia and Pleurisy in Adults With Complications or Preexisting Conditions $5,423 131 $5,913 - $7,060 12,616 $5,244 - $6,415 468,862
Heart Attack with Major Complications $8,212 31 $9,050 - $11,057 3,987 $8,003 - $10,049 131,892
Heart Attack without Complications $4,946 0 $5,575 - $6,880 1,269 $4,841 - $6,123 47,503
Heart Failure $5,320 93 $5,972 - $7,271 15,652 $5,295 - $6,566 626,051
Chest Pain $3,061 24 $3,381 - $4,398 6,536 $2,964 - $3,755 219,457
Minor Small and Large Bowel Procedures With Complications $17,715 0 $19,754 - $26,673 3,091 $17,600 - $22,617 128,011
Hernia Operations in Adults with Complications or Preexisting Conditions $7,615 0 $8,565 - $11,002 433 $7,377 - $9,317 19,026
Gallbladder Removal Except By (non) Laparoscope with Complications or Preexisting Conditions $11,000 0 $15,098 - $19,704 351 $13,082 - $16,537 15,127
Diabetes in Adults $4,138 0 $4,425 - $5,920 2,088 $3,970 - $5,196 93,811
Other Bladder Operations Via the Urethra with Complications or Preexisting Conditions $6,435 0 $7,141 - $9,246 576 $6,207 - $7,665 24,743
Other Kidney & Urinary Tract Operations $11,262 0 $13,329 - $16,666 659 $11,011 - $14,349 34,874
Removal of Prostate Via Urethra with Complications or Preexisting Conditions $4,556 0 $5,014 - $6,524 744 $4,388 - $5,375 25,202
Removal of Prostate Via Urethra $3,108 0 $3,458 - $4,490 527 $3,003 - $3,703 19,103
Gallbladder Removal by Laparoscope with Complications or Preexisting Conditions $8,566 0 $10,886 - $12,618 1,055 $9,474 - $11,382 59,987
Gallbladder Removal By Laparoscope $5,562 0 $6,120 - $7,338 418 $5,310 - $6,471 22,382
Replacement of Hip, Knee or Ankle or Reattachment of Thigh, Foot or Ankle $10,584 20 $11,664 - $15,144 9,218 $10,086 - $12,263 442,125
Repair of Previous Hip or Knee Replacement $13,427 0 $14,742 - $19,558 831 $12,766 - $16,268 40,505
Pacemaker Implant $11,355 0 $12,763 - $16,404 1,597 $10,958 - $13,379 78,212

General informationQuality scoresSurvey resultsMedicare statsMortality rates
Condition
Rate
Lower rate
Upper rate
# of patients
Avg. US rate
Heart Attack 16.2 12.4 20.6 35 16.1
Heart Failure 10.6 7.2 15.3 49 11.1
Pneumonia 12.1 8.3 17.4 81 11.4